At Merlin Cinemas we take your privacy very seriously, we take great care in keeping any information we may collect secure and preventing any unauthorised access or unlawful use of it.
Merlin Cinemas reserves the right to review and amend these terms at its discretion.
We collect information about you when you purchase your tickets, gift card or Movie Magic discount card, either online or directly with our box offices, as well as all subsequent transactions made using your discount. Some website usage information is also collected using cookies, please see below.
There are items of personal information that are necessary for us to collect to administer and run your order or membership account, and to deal with any enquiries you may have about it. If you have purchased a Movie Magic Card you can review your membership information here
If you are purchasing online, we will require a telephone number in incase we need to contact you regarding your booking, and an email address in order to send you confirmation of your booking or receipt of your Movie Magic discount card.
The information required to meet the requirements of the terms of the Movie Magic card are
We may also ask for optional details such as email address, which can be used to create an online account. We may also contact you in the future with information about your membership and other offers if you choose to opt-in to receive communication.
We collect information about you to process your order, manage your bookings and or membership and, if you agree, to email you about other products and services we think may be of interest to you.
If you join or renew the Movie Magic membership, we will collect the information we need to open, administer and run your account and to deal with any enquiries you may have about it. We will also collect transaction data to help improve our services.
We may use your information collected from the website to personalise your repeat visits to our website.
Merlin Cinemas use trusted third parties to assist with the running of our box office and other services, but we do not share your data otherwise beyond this.
We would like to send you information about our film line-up, products, offers and services of ours which may be of interest to you. To receive this communication, you will need to subscribe to our email list. If you are a Movie Magic Discount cardholder you can achieve this by creating a Movie Magic Account here. If you are not a Movie Magic Discount cardholder you can sign up here.
If you have consented to receive marketing emails, you may update your preferences or opt-out at a later date. You have the right to stop us from contacting you for marketing purposes at any time. If you no longer wish to be contacted for marketing purposes, please click here.
You have the right to request a copy of the information that we hold about you. If you would like a copy of some or all of your personal information, please email or write to us at the address listed below. We want to make sure that your personal information is accurate and up to date. You may ask us to correct or remove information you think is inaccurate.
For Movie Magic Discount cardholders you can access and amend your transaction and personal data here.
Cookies are text files placed on your computer to collect standard internet log information and visitor behaviour information. This information may be used to track visitor use of the website and to compile statistical reports on website activity.
You can set your browser not to accept cookies and the above websites tell you how to remove cookies from your browser. However, in a few cases some of our website features may not function as a result.
Our website carries advertising that is provided by Google. For more information about Google’s adherence to GDPR please check here.
The Site, together with all its content is owned or controlled by Merlin Cinemas Limited, a company registered in England and Wales with company number 3664605 and having its registered office at Merlin Cinemas Ltd, Accounts Offices, Regal Redruth, 6 Fore Street, Redruth, Cornwall, TR15 2AZ